[P]Reflections: Invaluable Benefits of Preparation – Second Spring Course – Session 2 of 2

As a conflict resolution professional, wherever you are in the world, global experience demonstrates that at least 80% of the work in successful conflict resolution happens before participants even walk into their first meeting together. This online and in-real-time, practical course focuses on the benefits of preparation to both the parties and the professional leading the negotiation, facilitation, mediation, human resource or legal meetings, dialogue, coaching or counseling conflict-resolution sessions. This course delineates step-by-step how skillfully to prepare for dispute resolution environments through the use of interactive exercises. Global participants will learn how to assist multi-cultured parties to clarify their purpose, to reflect on what is most important to them and, how they can bring themselves constructively into the room.

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