Emotional Intelligence: A Critical Quality for Mediators – First Spring Course (Second Session)

Self-awareness, self-reflection, and self-regulation, particularly in intercultural contexts, are critical to the effectiveness of mediators and more generally those involved in conflict resolution processes. In this class, we will explore these skills in the mediation context through the lens of emotional intelligence and the automatic nature of our thought processes and behaviors to support a fair, orderly as well as successful meeting environment. Class participants will be assessed on their understanding and learning of emotional intelligence and automatic processes and their implications for the mediator.

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