The Art of Asking Questions – Fall Semester Course (First Session)

Through questions, it is possible to discover, in the thick of discord, how to free ourselves from its all-consuming grip, how to gain insight into what got us stuck, transform the ways we interact with our opponents, turn criticisms and complaints into openings for improvement, and evolve to higher levels of skill in conflict resolution. Through skillful questions we can begin to move into the heart of conflict and initiate open, honest, vulnerable conversations that allow people to work through their conflicts, where resolution, transformation and transcendence suddenly, inexplicably, exquisitely unfold. All dispute resolvers – mediators, negotiators, facilitators, coaches, attorneys, human resource practitioners, psychologists and others can enhance their skills by asking deeper questions that reveal some new element or facet of the problem that transforms it and makes it resolvable; or that exposes its hidden dynamics and suggests new paths forward.

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