Intercultural Communications in Conflict Resolution

Understanding intercultural communications enhances the ability to avoid language barriers and to work in conflict resolution across cultures, an ability increasingly important in a shrinking world. Negotiators, mediators, litigators, human resource managers, social workers, coaches and counselors, among others, can explore and expand their perceptions and practices by interactively processing how to adjust their own communication styles to the preferred styles of participants from other cultures. Global classmates, in real-time, will learn how communications are affected by cultural differences such as gender, age, class and race and, how other variables of attitudes and behaviors impact conflict-resolution communications. The overall goal of this introductory course is to facilitate multi-cultured communications optimally through active, experiential learning.

Dates & Times

Please note: Class is limited in size. Class registration closes one week before registration.

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Who can take this course?

Any person who is currently a mediator, or who wants to become more effective in resolving conflicts or disputes and in building peaceful resolutions.  Also includes all mediation advocates (attorneys, judges, paralegals and others involved in the mediation process).

Lynn H. Cole, Esq.
Lynn H. Cole, Esq.

Ms. Cole is a former President and Chair of the Board Mediators Beyond Borders International and has been a force for mediation over the past several decades. In 1990 as Chair of the Civil Justice Reform Act Commission, she recommended to the Federal Judges in the Middle District of Florida use of mediation in their civil case management process. They accepted and became the first Federal District to do so. During that same time, she worked with the (now called) Florida Supreme Court Dispute Resolution Center to set up the first state court related mediation program in the United States. She is a Mediation Specialist who has worked and lived in developing rule-of-law countries, Bulgaria, Jordan, Kosovo, and Sri Lanka. She is a full-time domestic and international mediator and mediation trainer who is Harvard-trained and mediation certified by the Florida Supreme Court and, internationally, by the International Mediation Institute (“IMI”) in The Hague. LynnCole.com

Completion of this course earns (4) credit hours of interactive, virtual classroom time.

199.00 US Dollars
Or other foreign currency equivalent at current rates

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