Emotional Intelligence: A Critical Quality for Dispute Resolution

This online and in-real-time course instructs mediators, attorneys, psychologists, social workers, human resource personnel and all other conflict resolution professionals working in environments having multi-cultured dimensions. Self-awareness, self-reflection and self-regulation, particularly in intercultural contexts, are critical to the effectiveness of professionals working in conflict resolution. In this global classroom, participants will explore these skills through the lens of emotional intelligence and, through the automatic nature of our thought processes and behaviors. Through interactive learning, class participants generally will explore their own emotional intelligence and the implications to their professional activities.

Dates & Times

Please note: Class is limited in size. Class registration closes one week before registration.

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Kathy Komaroff Goodman
Kathy Komaroff Goodman

Kathy Komaroff Goodman is an experienced mediator with a deep interest in the role that emotional and cultural intelligence plays in a mediator’s ability to address the underlying needs of the parties in working toward durable solutions. She is also an experienced conflict coach, working one-on-one with individuals. She has developed and delivered training in emotional intelligence to mediators at the New York Peace Institute. She also has co-developed and delivered the workshop “Mediation and the Mediator” to graduate students at the Middlebury Institute of International Studies. Kathy is certified to administer the Emotional Intelligence Assessment (EQ-i 2.0) and the Neethling Brain Instrument (NBI) to individuals and groups. Kathy is a founding Principal at ACCORD, a collaborative of conflict management and resolution specialists serving individuals and businesses. She is a graduate of the Masters of Science program in Negotiation and Conflict Resolution from Columbia University.

Christine Straw
Christine Straw

Christine Straw is a community mediator and facilitator with interests in the dynamics needed to move toward sustainable and satisfying solutions for all parties. She is certified to administer the Emotional Intelligence Assessment (EQ-i 2.0) and has been trained in conflict coaching. Chris is a founding Principal at ACCORD, a collaborative of conflict management and resolution specialists serving individuals and businesses. She is a graduate of the Masters of Science program in Negotiation and Conflict Resolution from Columbia University and holds an MBA.

Completion of this course earns four (4) credit hours of interactive, virtual classroom time.

199.00 US Dollars Or other foreign currency equivalent at current rate

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