Cultural Dimensions in Multi-Cultured Dispute Resolution – Session 1 of 2

This intercultural course is designed to advance, promote and support professionals in negotiation, facilitation, dialogue, mediation, and, litigation, among others, who are working in increasingly diverse and multi-cultured environments. In this online and in-real time, interactive course, participants will be introduced to Intercultural Theories and Models which give an overview of how to avoid stereotyping […]

Cultural Dimensions in Multi-Cultured Dispute Resolution – Session 2 of 2

This intercultural course is designed to advance, promote and support professionals in negotiation, facilitation, dialogue, mediation, and, litigation, among others, who are working in increasingly diverse and multi-cultured environments. In this online and in-real time, interactive course, participants will be introduced to Intercultural Theories and Models which give an overview of how to avoid stereotyping […]

Intercultural Communications – Session 1 of 2

Understanding intercultural communications enhances the ability to avoid language barriers and to work in conflict resolution across cultures, an ability increasingly important in a shrinking world. Negotiators, mediators, litigators, human resource managers, social workers, coaches and counselors, among others, can explore and expand their perceptions and practices by interactively processing how to adjust their own […]

Intercultural Communications – Session 2 of 2

Understanding intercultural communications enhances the ability to avoid language barriers and to work in conflict resolution across cultures, an ability increasingly important in a shrinking world. Negotiators, mediators, litigators, human resource managers, social workers, coaches and counselors, among others, can explore and expand their perceptions and practices by interactively processing how to adjust their own […]

The Magic of Mediation: From Revenge to Apology, Forgiveness, and Reconciliation

In this two-hour course by Dr. Ken Cloke, you will recognize that every conflict, no matter how trivial, points us toward a crossroads in our lives. One road leads toward anger, fear, confrontation, bitterness, and revenge, and draws us into quarrels over the past.  A second leads us toward empathy, acceptance, honesty, collaboration, and mutual […]

Preflections: Invaluable Benefits of Preparation – Session 1 of 2

As a conflict resolution professional, wherever you are in the world, global experience demonstrates that at least 80% of the work in successful conflict resolution happens before participants even walk into their first meeting together. This online and in-real-time, practical course focuses on the benefits of preparation to both the parties and the professional leading […]

Preflections: Invaluable Benefits of Preparation – Session 2 of 2

As a conflict resolution professional, wherever you are in the world, global experience demonstrates that at least 80% of the work in successful conflict resolution happens before participants even walk into their first meeting together. This online and in-real-time, practical course focuses on the benefits of preparation to both the parties and the professional leading […]

Emotional Intelligence: A Critical Quality for Dispute Resolution – Session 1 of 2

This online and in-real-time course instructs mediators, attorneys, psychologists, social workers, human resource personnel and all other conflict resolution professionals working in environments having multi-cultured dimensions. Self-awareness, self-reflection and self-regulation, particularly in intercultural contexts, are critical to the effectiveness of professionals working in conflict resolution. In this global classroom, participants will explore these skills through […]

Emotional Intelligence: A Critical Quality for Dispute Resolution – Session 2 of 2

This online and in-real-time course instructs mediators, attorneys, psychologists, social workers, human resource personnel and all other conflict resolution professionals working in environments having multi-cultured dimensions. Self-awareness, self-reflection and self-regulation, particularly in intercultural contexts, are critical to the effectiveness of professionals working in conflict resolution. In this global classroom, participants will explore these skills through […]