Cultural Dimensions
in Multi-Cultured Dispute Resolutions

Ms. Caser holds a European Master’s Degree in Mediation. She has been working as a trainer and coach in the EU. Ursula specializes in intercultural dimensions and communications. She has been leading intercultural awareness coaching programs in institutional, organizational and individual training sessions for the last many years. www.uc-mediation.eu

Ms. Cole is a former President and Chair of the Board Mediators Beyond Borders International and has been a force for mediation over the past several decades. In 1990 as Chair of the Civil Justice Reform Act Commission, she recommended to the Federal Judges in the Middle District of Florida use of mediation in their civil case management process. They accepted and became the first Federal District to do so. During that same time, she worked with the (now called) Florida Supreme Court Dispute Resolution Center to set up the first state court related mediation program in the United States. She is a Mediation Specialist who has worked and lived in developing rule-of-law countries, Bulgaria, Jordan, Kosovo, and Sri Lanka. She is a full-time domestic and international mediator and mediation trainer who is Harvard-trained and mediation certified by the Florida Supreme Court and, internationally, by the International Mediation Institute (“IMI”) in The Hague. LynnCole.com